TERMS AND CONDITIONS
**cannapuff.eu**
*Effective date: [DATE]*
1. SELLER IDENTIFICATION:
**Company:** [COMPANY NAME]
**Registered office:** [ADDRESS, CROATIA]
**VAT ID:** [VAT]
**Commercial register:** [COURT, NUMBER]
**Email:** [email protected]
**Phone:** [PHONE]
2. PRODUCT INFORMATION:
All products are:
- 🌱 Industrial hemp products
- 🌱 THC content **< 0.2%**
- 🌱 EU-approved varieties
- 🌱 Tested by independent laboratories
- 🌱 Not intended for medical use
**Age restriction:** 18+ only. By ordering you confirm you are over 18.
3. ORDERING AND CONTRACT:
1. Customer places order
2. Seller sends confirmation email
3. Contract is concluded upon confirmation
We reserve the right to cancel orders in case of:
- Suspected fraud
- Stock unavailability
- Pricing error
4. PRICES AND PAYMENT:
**Prices:** All prices include VAT (if applicable).
**Payment methods:**
- ✅ Credit / debit card ([Stripe])
- ✅ PayPal
- ✅ Bank transfer (Croatia only)
- ✅ Cash on delivery (Croatia only)
5. DELIVERY:
We ship **within EU only**.
**Carriers:** [GLS, DPD, Croatian Post]
**Delivery time:** [e.g. 2–5 business days]
**Tracking:** Sent via email
Full details in **Shipping & Delivery** section.
6. RIGHT OF WITHDRAWAL: (14 DAYS)
Consumers have the right to withdraw within **14 days** without giving any reason.
**Conditions:**
- Product unused, undamaged, original packaging
- Customer pays return shipping
- Refund within 14 days of withdrawal
*Exceptions (cannot be returned):*
- ❌ Products unsealed for hygiene reasons (vape cartridges, opened flowers)
7. WARRANTY AND COMPLAINTS:
24 months statutory warranty.
**How to complain:**
1. Email [email protected]
2. Describe the defect
3. Send product to our warehouse
We resolve complaints within 30 days.
8. GOVERNING LAW:
These terms are governed by the laws of the **Republic of Croatia** and European Union regulations.
Disputes are resolved by the competent court in [CITY, CROATIA].
Consumers may use **online dispute resolution (ODR)** platform: ec.europa.eu/consumers/odr