RETURNS AND REFUNDS
**cannapuff.eu**
14-DAY WITHDRAWAL RIGHT:
You have **14 days** from delivery to return your order for a full refund.
**Steps:**
1. Email [email protected] with your order number
2. Pack the item(s) unused, in original packaging
3. Ship to our returns address:
**cannapuff.eu Returns**
[ADDRESS, CROATIA]
REFUND TIMING:
We refund within **14 days** of receiving your returned items.
Refund is issued via the same payment method used for purchase.
NON-RETURNABLE ITEMS:
For hygiene reasons, we cannot accept returns of:
- ❌ Vape cartridges (if seal broken)
- ❌ Vape pens (if used)
- ❌ Opened flower packages
DAMAGED OR DEFECTIVE ITEMS:
If your item arrived damaged or defective:
1. Send photos to [email protected]
2. We will replace the item or refund immediately
We cover return shipping costs for defective items.